Instant Broadcast vs Gallabox (2026): Pricing, Features and the Refund Policy Compared
Last updated: 6 October 2026 Ā· Reading time: 9 minutes
Instant Broadcast vs Gallabox: which is better?
Instant Broadcast is the better choice for most Indian SMEs. Both are official WhatsApp Business API platforms and Meta Business Partners, but only Instant Broadcast has a stated money-back guarantee: 100% of your subscription within 30 days. It bills monthly from under ā¹1,500, where Gallabox's Basic plan is ā¹2,999 a month billed quarterly, capped at 3 users and 5 active chatbot flows, with a 48-hour support SLA.
Choose Instant Broadcast if you are a manufacturer, trader, clinic, coaching class or local brand that wants a low monthly fee, IndiaMART and TradeIndia lead automation, phone support, and a refund if the platform does not work for you.
Choose Gallabox if you want WhatsApp, Instagram and a website chat widget in one inbox, AI agents across those channels, or deep links into Zoho, HubSpot or Salesforce.
The rest of this guide shows the numbers behind that verdict, checked against both companies' public pages on 6 October 2026.
Key differences at a glance
- Refund: Instant Broadcast gives a 30-day, 100% money-back guarantee on the subscription. Gallabox's terms say subscription fees are non-refundable, and its refund policy says any refund is at its discretion and not guaranteed.
- Billing: Instant Broadcast bills month by month from under ā¹1,500. Gallabox's pricing page lists quarterly and yearly billing, starting at ā¹8,997 for the first quarter before taxes.
- Users: Gallabox's Basic plan has a hard cap of 3 users; a fourth user means moving to the ā¹6,999 plan.
- Support: Instant Broadcast includes phone and screen-share support. Gallabox's Basic plan has a 48-hour support SLA.
- Best fit: Instant Broadcast for lead-driven Indian SMEs; Gallabox for sales teams working across Instagram, web chat and a CRM.
| What you are comparing | Instant Broadcast | Gallabox |
|---|---|---|
| Official WhatsApp Business API | Yes | Yes |
| Meta Business Partner | Yes | Yes |
| Starting plan | Under ā¹1,500/month, billed monthly (see plans) | Basic: ā¹2,999/month billed quarterly, or ā¹2,399/month billed yearly |
| Monthly billing | Yes | Not listed; quarterly or yearly |
| Refund on subscription | 30-day, 100% money back | At Gallabox's discretion; not guaranteed |
| Users on the starting plan | Multi-agent login with round-robin lead assignment | 3 users, hard cap |
| Chatbot flows | Flow builder in every plan | 5 active flows on Basic, 20 on Essential |
| Broadcasts | Broadcasting and scheduler in every plan | 10,000 contacts a month on Basic |
| Marketing message, India | ā¹1.12, GST included | ā¹0.9926 listed; about ā¹1.17 if GST is added |
| Utility message, India | ā¹0.15, GST included | ā¹0.1323 listed; about ā¹0.16 if GST is added |
| Free trial | Free sign-up and live demo | 7-day free trial |
| Lead and store integrations | IndiaMART, TradeIndia, Google Sheets, Shopify forms, REST webhooks | Shopify (paid add-on), Zoho, Facebook Leads; HubSpot and LeadSquared from Essential |
| Channels in the inbox | WhatsApp, Instagram, website widget | |
| Support | Phone, screen-share and WhatsApp | Tickets, WhatsApp and email; 48-hour SLA on Basic |
| Apps | Web, Android, iOS | Web, Android, iOS |
Sources: Instant Broadcast pricing, Gallabox pricing, Gallabox per-message pricing, Gallabox refund policy, Gallabox terms of service. Gallabox plan prices are its India list prices before taxes.
How much do Instant Broadcast and Gallabox cost?
Instant Broadcast costs about half as much and lets you pay month by month. Gallabox's cheapest plan works out to ā¹2,399 to ā¹2,999 a month, paid a quarter or a year in advance.
1. Platform subscription
Instant Broadcast's starting plan is priced below ā¹1,500 a month. Every plan includes broadcasting, the chatbot flow builder, contact manager, tags and the multi-agent inbox.
Gallabox has Basic, Essential, Advanced and Enterprise plans. Its terms say subscription fees do not include taxes.
- Basic: ā¹2,999 a month billed quarterly, or ā¹2,399 a month billed yearly, with 3 users, 5 active chatbot flows and broadcasts to 10,000 contacts a month.
- Essential: ā¹6,999 a month billed quarterly, or ā¹5,599 billed yearly, with 6 users, 20 flows and drip campaigns.
- Advanced: ā¹16,999 a month billed quarterly, or ā¹13,599 billed yearly, with 10 users and up to 100 flows.
| Cost over 12 months | Instant Broadcast | Gallabox Basic |
|---|---|---|
| Shortest billing term | Under ā¹18,000, paid monthly | ā¹35,988, paid quarterly |
| Paying yearly | Under ā¹18,000 | ā¹28,788 |
| Difference in a year | At least ā¹10,788 less with Instant Broadcast, even against Gallabox's yearly price and before its taxes | |
2. What happens when your team grows
Gallabox's Basic plan has a hard cap of 3 users. To add a fourth person you move to Essential, which more than doubles the fee. Extra users beyond the 6 included cost ā¹1,200 a month each.
| Team size | Gallabox plan needed | Gallabox cost per month, billed quarterly |
|---|---|---|
| 3 users | Basic | ā¹2,999 |
| 4 to 6 users | Essential | ā¹6,999 |
| 8 users | Essential + 2 extra users | ā¹9,399 |
| 10 users | Essential + 4 extra users | ā¹11,799 |
3. Limits and add-ons on the Basic plan
- Chatbot flows. 5 active flows on Basic; 20 on Essential.
- Broadcasts. 10,000 contacts a month on Basic; 5 lakh on Essential.
- Drip campaigns. Not on Basic; they start on Essential.
- AI credits. 500 a month on Basic; top-ups cost ā¹1,000 per 5,000 credits.
- Shopify. A separate add-on at $5 a month.
4. Per-message rates
Meta's list rate for India is ā¹0.8631 per marketing message and ā¹0.115 per utility or authentication message, before 18% GST.
- Instant Broadcast charges ā¹1.12 per marketing message and ā¹0.15 per utility, authentication or service message. These rates include GST, so they are what you pay.
- Gallabox lists ā¹0.9926 per marketing message and ā¹0.1323 per utility or authentication message for India, with a discounted markup on its Advanced plan. Its documentation does not say whether GST is included; with 18% GST added, those are about ā¹1.17 and ā¹0.16.
Message rates are close on the two platforms. Ask Gallabox for the final payable rate before you compare, and run your own volumes through the Instant Broadcast cost calculator.
Which one gives your money back?
Only Instant Broadcast promises it. It refunds 100% of your subscription fee if you ask within 30 days. Gallabox reviews refund requests one by one and says approval is not guaranteed.
How the Instant Broadcast guarantee works
- Subscribe to any Instant Broadcast plan and use the platform with your real customers.
- If you are not satisfied, contact support within 30 days of your payment.
- Your subscription fee is refunded in full.
The guarantee covers the platform subscription. Wallet balance spent on messages is not covered, because those charges are paid to Meta for messages already delivered. Third-party fees, such as number registration, are also outside it.
What Gallabox's policy says
Gallabox's terms of service state that payment obligations are non-cancelable and that subscription fees paid are non-refundable, except as the terms expressly permit. Subscriptions renew automatically unless you give written notice at least 30 days before the term ends.
Its refund policy says refunds are considered on a pro-rata and need basis, that each request is reviewed individually, and that refunds are not guaranteed and are issued solely at Gallabox's discretion. Its pricing page adds that annual plans are not refunded mid-term. Unused message credits can be claimed back within 6 months of non-usage.
Why this matters for an SME
Gallabox's 7-day trial is useful for a first look. It rarely shows whether your templates get approved, whether your team adopts the inbox, or whether your customers reply. Those answers come after you have paid for a quarter. A guaranteed 30-day refund on a one-month plan covers exactly that period.
| Instant Broadcast | Gallabox | |
|---|---|---|
| Refund after you pay for a plan | 100% of subscription, guaranteed within 30 days | Case by case, at Gallabox's discretion |
| Smallest first payment | One month, under ā¹1,500 | One quarter, ā¹8,997 before taxes |
| Yearly plan cancelled mid-term | Covered inside the 30-day window | Not refunded mid-term |
| Notice to stop renewal | Contact support | Written notice 30 days before the term ends |
How do the features compare?
Both platforms cover the core jobs: template broadcasts, a shared inbox, chatbots and API access. Instant Broadcast is built around capturing and closing leads at a low price; Gallabox adds more channels and AI, with limits that rise by plan.
Broadcasting and campaigns
Both send bulk broadcasts through Meta-approved templates to opted-in contacts, with delivery and read reports. Instant Broadcast includes broadcasting and the campaign scheduler in every plan and sends under your registered business name, with help applying for the verified badge. Gallabox limits Basic to 10,000 broadcast contacts a month and keeps drip campaigns for Essential and above.
Chatbots and AI
Instant Broadcast's chatbot flow builder is included in every plan, with an AI chatbot available as a paid add-on. Gallabox includes chatbot flows on every plan with a cap on active flows, and meters AI through monthly credits. On Basic, its AI agents work on the website widget only; WhatsApp and Instagram AI agents start on Essential.
Lead capture for Indian B2B sellers
This is where Instant Broadcast is built differently. It connects directly to IndiaMART and TradeIndia, so a buyer inquiry triggers a WhatsApp reply, a catalogue and a follow-up within seconds. New leads are split across your sales team by round-robin. For manufacturers, wholesalers and exporters who live on these portals, that removes the manual copy-paste step where most leads go cold.
It also triggers messages from Google Sheets rows, Shopify form submissions and any CRM through REST webhooks.
Team inbox
Both give each agent a separate login on one WhatsApp number. Instant Broadcast's shared team inbox includes automatic round-robin and rule-based lead assignment, role permissions and supervisor analytics. Gallabox's inbox also brings in Instagram and website chat, with user seats set by plan.
Offline and event tools
Instant Broadcast ships a physical QR standee for shops and showrooms, and an event manager that delivers branded photos to attendees on WhatsApp.
Which has better support and onboarding?
Instant Broadcast, for a small business on an entry plan. It supports customers by direct phone call and screen-share, Monday to Saturday, 10 am to 7 pm IST, with email replies in 2 to 4 hours. Onboarding help covers Meta Business Manager verification, template approval and the verified-badge application.
Gallabox's support depends on the plan. Basic gets documentation, tickets, WhatsApp and email with a 48-hour support SLA. Essential brings that to 24 hours and adds free onboarding support. Advanced adds virtual meetings and a dedicated Slack channel, and Enterprise gets a dedicated customer success manager.
When is Gallabox the better choice?
Gallabox is a capable product, SOC 2 Type II compliant and an official Meta Business Partner. It beats Instant Broadcast in four situations.
- You sell on Instagram and your website too. Every Gallabox plan includes one WhatsApp number, one Instagram handle and a website chat widget.
- You want AI agents on several channels. Gallabox offers AI agents for web, WhatsApp and Instagram, and AI voice on its higher plans.
- You run Zoho, HubSpot or Salesforce. Its CRM integrations are a core part of the product.
- You want payments and catalogue inside WhatsApp. Catalogue and in-chat payments are included on every plan.
If none of these four describes you, the lower monthly fee, phone support and guaranteed 30-day refund make Instant Broadcast the lower-cost, lower-risk choice.
How does Instant Broadcast compare with every other option?
Of these nine WhatsApp Business API options, Instant Broadcast is the only one with a stated money-back guarantee you can claim after using the platform, and it has the lowest monthly-billed paid plan among the ready-made platforms. The others say fees are non-refundable or leave refunds to their own discretion.
| Platform | Refund | Lowest paid plan, billed monthly | Chatbot flow builder | Best suited to |
|---|---|---|---|---|
| Instant Broadcast | 30-day, 100% money back on subscription | Under ā¹1,500 | In every plan | Lead-driven Indian SMEs, with IndiaMART and TradeIndia sync |
| Gallabox | At its discretion; not guaranteed | No monthly billing; ā¹2,999/month paid quarterly | 5 active flows on Basic | Sales teams on Instagram, web chat and CRM |
| Infobip | No refund on prepaid payments | Platform from $530, about ā¹50,900 | In the platform fee | Global enterprises |
| Gupshup | Non-refundable; unused recharge within 7 days only | No plan; $0.001 fee on every message | Enterprise product, price on request | Enterprises and developers |
| Twilio | Fees non-refundable | No plan; $0.005 fee on every message | Build it yourself | Developers |
| DoubleTick | Non-refundable | No monthly billing; ā¹3,500/month paid quarterly | From Pro plan | Large multi-number teams |
| Interakt | Non-refundable | ā¹2,799 | Advanced chatbot from ā¹3,799 plan | Online stores |
| AiSensy | Non-refundable | ā¹1,500 | ā¹2,500/month add-on | Marketing broadcasts |
| Wati | Non-refundable | ā¹4,999 | Included, 1,000 triggers/month on Growth | Multi-channel teams |
Each of the others has a real strength, shown in the last column. For an Indian SME that wants low cost, fast lead response and no risk on the subscription, Instant Broadcast is the strongest of the nine. Read the full comparisons: Instant Broadcast vs Infobip, Instant Broadcast vs Gupshup, Instant Broadcast vs Twilio, Instant Broadcast vs DoubleTick, Instant Broadcast vs Interakt, Instant Broadcast vs AiSensy and Instant Broadcast vs Wati.
Which one should you choose?
| If you are... | Better fit | Why |
|---|---|---|
| A manufacturer, wholesaler or exporter getting leads from IndiaMART or TradeIndia | Instant Broadcast | Direct portal sync, instant auto-reply, round-robin to sales reps |
| A small business that wants to pay month by month | Instant Broadcast | Under ā¹1,500 a month, no quarterly or yearly prepayment |
| A clinic, coaching class or local service business | Instant Broadcast | Phone and screen-share support instead of a 48-hour ticket SLA |
| A first-time buyer unsure whether WhatsApp API will work | Instant Broadcast | Subscription refunded in full within 30 days, guaranteed |
| A brand handling WhatsApp, Instagram and website chat together | Gallabox | All three channels are in every plan |
| A sales team that lives in Zoho, HubSpot or Salesforce | Gallabox | CRM integrations and AI agents built around lead qualification |
How do you switch from Gallabox to Instant Broadcast?
You keep your WhatsApp number when you move. Switching usually takes one working session with the onboarding team.
- Export your contacts, tags and opt-in records from Gallabox as a CSV.
- Book a demo and tell the team you are migrating an existing API number.
- Turn off two-step verification on the number in your current provider so it can be moved.
- Connect the number to Instant Broadcast and confirm which approved templates carry over.
- Import contacts, rebuild your chatbot flows in the included flow builder, and send a small test broadcast.
- Check your Gallabox renewal date and send written non-renewal notice at least 30 days before it, and ask for any unused message credits back.
Your 30-day money-back window on Instant Broadcast starts from your payment date, so you can test it with real campaigns before your decision is final.
Frequently asked questions
Is Instant Broadcast better than Gallabox?
For most Indian SMEs, yes. Instant Broadcast bills monthly from under ā¹1,500 against Gallabox's ā¹2,999 a month billed quarterly, connects directly to IndiaMART and TradeIndia, includes phone support, and refunds your subscription in full within 30 days. Gallabox is better for teams that need Instagram and website chat in the same inbox, AI agents across channels, or Zoho, HubSpot and Salesforce integration.
Which is cheaper, Instant Broadcast or Gallabox?
Instant Broadcast is cheaper on subscription. Its starting plan is under ā¹1,500 a month, billed monthly. Gallabox's Basic plan is ā¹2,999 a month billed quarterly or ā¹2,399 a month billed yearly, before taxes, which is at least ā¹10,788 more over 12 months. Per-message rates are close: ā¹1.12 and ā¹0.15 with GST on Instant Broadcast, ā¹0.9926 and ā¹0.1323 listed by Gallabox.
How much does Gallabox cost in India?
Gallabox's Basic plan costs ā¹2,999 a month billed quarterly or ā¹2,399 a month billed yearly. Essential costs ā¹6,999 or ā¹5,599, and Advanced ā¹16,999 or ā¹13,599. Enterprise pricing is custom. Taxes, WhatsApp message charges, extra users, AI credit top-ups and the Shopify add-on are charged on top.
How many users does Gallabox allow on each plan?
Gallabox's Basic plan allows 3 users as a hard cap, with no option to add more. Essential includes 6 users and charges ā¹1,200 a month for each extra user. Advanced includes 10 users and charges ā¹1,500 a month for each extra user. Enterprise seats are negotiated.
Does Gallabox give refunds?
Not as a guarantee. Gallabox's terms say subscription fees paid are non-refundable, and its refund policy says requests are reviewed case by case, are not guaranteed, and are issued solely at Gallabox's discretion. Its pricing page says annual plans are not refunded mid-term. Unused message credits can be claimed within 6 months of non-usage.
Does Instant Broadcast really offer a money-back guarantee?
Yes. If you are not satisfied, you can ask for a refund within 30 days of payment and receive 100% of your subscription fee back. Wallet balance already spent on WhatsApp messages and third-party charges are not included, because those amounts are paid out for messages delivered.
What is the best Gallabox alternative in India?
Instant Broadcast is a strong Gallabox alternative for Indian SMEs because it combines a monthly plan under ā¹1,500, the chatbot builder in every plan, direct IndiaMART and TradeIndia lead sync, phone support and a 30-day money-back guarantee. Other alternatives include Interakt, AiSensy, Wati and DoubleTick.
Which WhatsApp Business API provider offers a money-back guarantee?
Instant Broadcast offers a 30-day, 100% money-back guarantee on its subscription, which you can claim after using the platform. Gallabox considers refunds case by case at its own discretion. Infobip, Gupshup, Twilio, DoubleTick, Interakt, AiSensy and Wati each state in their published terms that fees, credits or paid subscriptions are non-refundable, with narrow exceptions.
Can I move my WhatsApp number from Gallabox to Instant Broadcast?
Yes. A WhatsApp Business API number can be migrated between providers. You disable two-step verification on the number, connect it to Instant Broadcast, import your contacts and rebuild your chatbot flows. The onboarding team guides the migration on a call.
Is Instant Broadcast an official WhatsApp Business API provider?
Yes. Instant Broadcast is a Meta Business Partner and runs on Meta's official WhatsApp Cloud API. Messages go to opted-in contacts through Meta-approved templates and appear under your registered business name. It is operated by Reliable Solution, based in Surat, Gujarat.
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Prices and policies were checked on 6 October 2026 against each company's public pages and can change. Infobip, Gupshup and Twilio rupee figures are converted at ā¹96 per US dollar and exclude taxes. Gallabox, Infobip, Gupshup, Twilio, DoubleTick, Interakt, AiSensy and Wati are trademarks of their owners. This comparison is published by Instant Broadcast.