Privacy policy
Last Updated: 25 June 2025
Introduction
When you use our services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.
Some key terms are defined as follows, and throughout this document:
Reliable Solution ("Instant Broadcast.in", "Instant Broadcast", "Reliable Solution", "we", "us", or "our") is the company that collects and processes Personal Data.
Personal Data is any information relating to an identified or identifiable natural person ("Data Subject").
Customer or Client is a legal business entity with whom Instant Broadcast has an agreement to provide the Services.
What is Instant Broadcast
Instant Broadcast is a WhatsApp Business CRM tool that is powered by ReliableSolution. The product provides a "Conversation Cloud Platform" with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of Instant Broadcast-provided and third-party messaging channels (the "Service").
Instant Broadcast is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients.
Collection and Use of Personal Data
Instant Broadcast collects information, including Personal Data, for the following purposes:
In order to provide our services to our clients we collect the user's name, email address and phone number and upload these details into our secure servers. These details are used only to identify the users and deliver the content that they need on the app.
The app uses third-party services that may collect information used to identify you.
Cloud API
Instant Broadcast sends messages to Cloud API. The cloud API service stores the messages temporarily. Then, it takes on the task of sending the message to the WhatsApp platform. First, messages are stored for any necessary transmissions. Then, the WhatsApp messages are deleted automatically after 30 days.
Your Data Subject Rights
As a data subject, you have certain rights under applicable data protection laws:
Right of Access
Request access to your personal data.
Right to Rectification
Correct any inaccuracies immediately.
Right to Erasure
Request deletion of your personal data.
Right to Portability
Receive data in structured formats.
Right to Object
Object to processing for direct marketing.
Right to Withdraw
Withdraw your consent at any time.
Contact Us
If you have any questions or comments about this Privacy Policy, our team is here to help.
Krunal Danej