Collaborate Seamlessly on One Shared WhatsApp Number
Empower your sales and support teams with role-based WhatsApp agent access, automated ticket assignment, internal private notes, and unified customer profiles.
EMPOWERING OVER 15,000 SUPPORT AGENTS AND SALES REPS GLOBALLY
Built for High-Volume Support & Sales Teams
Eliminate missed messages and duplicate replies with a centralized collaboration workspace.
Multi-Agent Single Number Access
Allow your entire team (sales, support, billing) to send and receive messages simultaneously from one verified business WhatsApp number.
Automated Ticket & Lead Routing
Distribute incoming chats automatically using round-robin, department queues, or agent availability rules.
Private Internal Team Notes
Tag teammates with @mentions and leave internal private notes visible only to your team, never to the customer.
Canned Quick-Replies & Snippets
Insert pre-saved answers to common questions in one click using keyboard shortcuts like /faq or /pricing.
Customer 360 CRM Sidebar
View past orders, custom tags, email, customer lifetime value, and previous conversation history right beside the chat.
Manager SLA & CSAT Auditing
Monitor first response time (FRT), resolution speed, customer satisfaction ratings, and agent workload in real time.
Real-Time Typing Indicators & Collision Lock
See when another teammate is currently viewing or typing a reply to prevent two agents from sending conflicting responses to the same customer.
Try Team Inbox FreeReady to get Started?
Unlock the Flow Builder in the Instant Broadcast app now and start selling your products on WhatsApp instantly.
Frequently Asked Questions About Shared Team Inbox
Everything you need to know about seats, permissions, and agent management.
Complete Team Onboarding Support
Live Team Training Sessions
We provide comprehensive live video walkthroughs to train your support and sales teams on inbox workflows.
Custom SLA & Department Configuration
Our team will configure your department queues, round-robin rules, and escalation alerts.
Dedicated Account Manager
Get direct phone and WhatsApp access to your dedicated enterprise account manager.